Frequently Asked Questions
Everything you need to know about our premium hair extensions and services.
What is the quality of your hair extensions?
We specialize in 100% real virgin human hair. Our extensions are ethically sourced and maintain the cuticle layer in the same direction to prevent tangling and ensure a natural, high-shine finish.
How long does shipping take?
Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
Can I color or heat-style my Virgin Hair extensions?
Yes, because our hair is 100% human virgin hair, it can be dyed, bleached, straightened, and curled just like your natural hair. We recommend using a heat protectant spray to maintain the longevity of the extensions.
What is your return policy?
We offer a 14-day return policy for unopened and unused products in their original packaging with all security ties intact. Due to hygiene reasons, we cannot accept returns on hair that has been worn or altered.
How long do the hair extensions last?
With proper care and maintenance, our virgin hair extensions can last between 6 to 12 months or longer. Using sulfate-free products and regular deep conditioning will help extend their lifespan.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular 'Buy Now, Pay Later' options like Klarna and Afterpay for your convenience.